Opinion polls continue to show low support for President Ma Ying-jeou (馬英九).  Many media outlets and political commentators have accused him of ingratiating  himself with the public, but shirking responsibility in an empty political  show.
The Presidential Office’s spokesperson rejects such claims, saying  the government is working hard and that the criticism is “unacceptable.” Ma and  his cohorts obviously don’t understand where all the complaints are coming  from.
If Ma wanted to understand, it would be easy. Let’s look at how the  government handled the Typhoon Morakot disaster last August and how it handled  Thursday’s earthquake.
When Morakot hit, the government’s disaster relief  center didn’t know what was going on. Top officials went on with their daily  lives, Ma told local fire brigades to send life boats — not what was needed in  the disaster area — and the military didn’t mobilize any troops. No one knew how  to deal with the situation in the annihilated Siaolin Village (小林), the Ministry  of Foreign Affairs turned down offers of foreign aid, disaster relief and  reconstruction was delayed and when visiting the disaster area several days  later, an annoyed Ma met victim complaints with a testy: “I’m here now, aren’t  I?”
So it is not very surprising that public discontent boiled  over.
Then, when a magnitude 6.4 earthquake struck Jiasian Township (甲仙),  Kaohsiung County, on Thursday morning, followed by a magnitude 5.7 aftershock in  the afternoon, causing panic, the military organized a relief effort in just 18  minutes. Premier Wu Den-yih (吳敦義) quickly called local governments for an update  and the disaster prevention center promptly kicked into gear, with Ma visiting  the area after only a few hours, demanding that hillsides be reinforced to  prevent landslides before the next heavy rainfall.
The  result?
Neither local residents nor the media had any major criticism of  the government’s handling of the situation.
Why the difference in the  government’s approach?
During the Morakot disaster, the government  treated the situation lightly and in a haphazard manner, reacting in the wrong  way to public complaints and saying the wrong things. It was the first time we  saw the Ma administration — which claimed to be “prepared and ready” — in action  and it was the turning point for Ma’s popularity.
After those lessons,  the government didn’t dare treat Thursday’s earthquake lightly; every concerned  agency snapped to attention and did what it was supposed to do, showing that the  government’s disaster prevention efforts are finally back on track.
Ma  has reacted to his dropping popularity and the KMT’s consecutive defeats at the  ballot box by replacing the Presidential Office spokesperson, members of the  Cabinet and certain people in high-ranking party positions with people from his  presidential campaign team, and has responded quickly to public and media  criticism to avoid misunderstandings that are perceived as truths.
This  is the wrong reaction. 
The government doesn’t suffer from a lack of  publicity; what it lacks is the correct policies and their forceful  implementation in order to provide tangible improvements to the lives of the  public. The economy may look brighter, but with employment still hovering just  under 6 percent and no sign of dropping, and with industry moving abroad, it  hasn’t yet recovered. Many unemployed have no income. Households are suffering  and the misery index remains high, so why should the public give the government  the thumbs-up or vote for the ruling party?
Only when Ma understands that  the public cares less about what politicians say than what they do, will he see  that the criticism is fair. If he doesn’t, he will meet with more defeats  further down the road. 
Source: Taipei Times - Editorials 2010/03/06
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