With the November special municipality elections approaching, there are many questions the voters of Taipei City should be asking. One concerns the quality of leadership offered by Taipei Mayor Hau Lung-bin (郝龍斌). When it comes to quality, whether quality assurance, quality control or quality management, those familiar with the topic have probably heard of Philip Crosby, author of Quality Is Free. In that book, Crosby gives his famous maxim: “Do it right the first time.”
If a person, a company, a mayor, or the mayor’s staff does something right the first time, the cost of re-doing it or making repairs is unnecessary. In other words, quality is free.